vTiger CRM is an open source Customer Relationship Management system offering a host of features that more than satisfies the requirements of most small to medium sized businesses. It compares favorably in features, ease of use, accessibility and rapid learning with industry leader, SalesForce.com. The vTiger feature list is more than extensive. It does everything a modern professional CRM system could be expected to do. It works ‘in the cloud’ so the user only requires a browser and an Internet connection. It is multi-user with a comprehensive security and role management system. It also has extensions for every conceivable application. So if vTiger is free, how can systems like SalesForce.com charge so much money every month to its users when a substantially the same product is available for free? The simple answer is support. Many companies just want easy access to data, easy setup and customer support constantly available. It is very easy to open a new SalesForce.com account and start working; however as you add new users, you also add to the cost. Before long you can be spending well over $500 per month to manage less than 10 users. vTiger CRM on the other hand is scalable and free (for the open source edition) or $12 per user per month if you choose the hosted edition from vTiger themselves. Many web hosting companies now offer a free vTiger installation service and low cost hosting. Hostgator.com, Bluehost.com and Siteground.com are just a few but you can also use a service like SimpleScripts.com to install vTiger to your current plan. If you currently host your website with a major hosting company then you should be able to host vTiger too with no additional hosting fees. You can also download vTiger and install it yourself. Once installed, vTiger offers a clean and intuitive interface that will be familiar to any CRM user. Once you have your vTiger system up and running, the follow tips should help in getting everything operating smoothly.